| With the unprecedented situation that we are all currently facing with the spread of COVID-19, we would like to say a few hopeful words to you. We hope everyone stays strong, healthy and happy. Needing to stay home does not mean that we should hold back our spirit of travel. We will come out of this on the brighter side, and when that happens we will be taking you on new adventures again. There is still so much beauty in this world to discover, and we only have to keep our spirits up and stay strong together to get through this.
This month’s e-news contains short practical information for you during the current situation, followed by updates of future activities. We have new developments upcoming, and we hope to have kept you informed.
Flight and Schedule Adjustments
In the midst of the COVID-19 situation, Singapore Airlines (SIA), SilkAir (MI) and Scoot (TR) are constantly having to adjust their flight schedules. To be up to date on the latest changes and all information related to COVID-19, please click here.
Global Travel Waiver Policy
SIA knows that many of our customers have had their travel plans disrupted by the COVID-19 outbreak. Our global travel waiver policy has been further enhanced to offer even more flexibility for customers when they are ready to book their travel with us once again.
Extention of Flight Credits to 30 June 2021
Customers who purchased a SIA or SilkAir ticket on or before 15 March 2020, for travel up to 30 June 2020, can retain the full value of the unused portion of their tickets as flight credits. These can be used to book their new travel up till 30 June 2021.
Bonus Flight Credits
We will award bonus flight credits to all customers holding adult fare tickets who choose to retain their tickets as flight credits. This is our way of thanking them for their support during this challenging period. Based on the original cabin class of travel, they will receive the following bonus flight credits when making a new booking with us:
Economy Class : 45 EUR
Premium Economy Class : 60 EUR
Business Class : 125 EUR
First Class/ Suites : 320 EUR
Refunds for Customers
Customers who meet the above conditions, but do not wish to keep the value of their tickets as flight credits, will be offered the option of a refund. Cancellation fees and no-show fees will be waived. Customers who used miles to redeem their flight tickets will have both their miles and taxes refunded. Those who purchased their tickets using a combination of miles and cash will receive a refund as well. They will not be eligible for any flight credits.
Due to the high volume of requests, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. Due to the enormous amount of refund requests, the refund procedure may take longer than usual. As a result of the complexity of the refunds, all refunds will be handled through the Refund Application procedure. We apologise for any inconvenience caused.
Please also note: In the GDS, sometimes flights are shown but the availability of the flights in all classes are 'closed' as these flights are operated as PACC.
Source: Singapore Airlines